Legal information
Privacy Policy for site1.top
Effective date: 5 August 2026. This Privacy Policy explains how Alba & Ash Decorating uses personal data collected through site1.top. We explain our data choices in practical language, so that you can understand what happens when you contact us.
1. Introduction and general provisions
Alba & Ash Decorating operates site1.top for people seeking painting and decorating services in London, Greater London and nearby areas. This policy applies when you browse the website, request an estimate, send an email, telephone us, or otherwise interact with us online. We aim to comply with applicable data-protection law, including the UK GDPR and Data Protection Act 2018, and where relevant, the EU GDPR and comparable privacy rules. This policy should be read with our Cookie Policy and Website Terms.
2. Information we collect
We collect information you choose to provide, including your name, email address, telephone number, property postcode, preferred contact method, project description, photos supplied voluntarily, budget or timing preferences, and messages about your painting needs. We may also collect technical information when you use the site, such as browser type, device type, IP-derived approximate location, referring pages, pages viewed, time on page, language settings and cookie or local-storage preferences. Please do not send sensitive information unless it is genuinely necessary for your enquiry.
3. How and why we use personal data
We use your data to respond to questions, assess whether we can assist, arrange a survey, prepare an estimate, manage a project if you appoint us, and keep proportionate business records. The legal basis will normally be steps taken at your request before a contract, performance of a contract, a legal obligation or our legitimate interest in operating a responsive local service. Optional marketing, analytics and advertising measurement are used only with consent where consent is required. We do not make solely automated decisions with legal or similarly significant effects about you.
4. Sharing information with third parties
We do not sell personal information. We may share limited information with providers that help run the website or provide the requested service, including hosting, email, form-delivery, IT, professional advisers, insurers, accountants and relevant subcontractors. Each party should receive only what it needs and be subject to suitable confidentiality or data-processing obligations. We may disclose information when required by law, to protect rights or safety, to establish or defend legal claims, or during a genuine business restructuring. If data is transferred outside the UK or EEA, we will use an appropriate lawful transfer mechanism where required.
5. Third-party services, analytics and advertising
site1.top may use third-party technologies such as analytics, conversion measurement, advertising platforms, embedded maps or social links. These services may process device identifiers, IP-related information, cookie identifiers or interaction data under their own notices. Optional analytics and advertising technologies should not be activated until consent has been recorded where the law requires it. External links are provided for convenience; once you follow a link, the third party controls its own privacy practices. Our Cookie Policy explains cookie categories and the choices available to you.
6. Retention, security and storage
We keep personal data only for as long as reasonably needed for the purpose collected, such as handling an enquiry, administering a project, meeting accounting or legal duties, resolving a dispute, or preventing misuse. A short enquiry may be deleted sooner than data linked to an accepted project, invoice or complaint. We use reasonable organisational and technical safeguards, including access controls, secure passwords, limited access and supplier review. No online service is completely secure; if we identify a material breach, we will assess it and take the steps required by law.
7. Your privacy rights
Depending on applicable law, you may request access to your data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability of data you provided to us, or withdrawal of consent. You may also complain to the relevant authority; in the UK this is the Information Commissioner's Office. To make a request, contact us using the details below and explain what you need. We may ask for reasonable proof of identity. We will respond within the time required by law and explain any lawful exception. California and other jurisdiction-specific requests can be raised through the same contact route.
8. Children's privacy
site1.top is intended for adults seeking property services and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided information through this site, contact us promptly so that we can investigate and, where appropriate, remove it from active systems unless retention is required for a lawful reason.
9. Changes to this policy
We may update this policy when our services, technologies, legal obligations or internal practices change. The effective date at the top shows when it was last revised. Material changes will be posted on site1.top and, where appropriate, communicated through another reasonable method. Using the website after an update means that you acknowledge the revised wording; it does not reduce rights available to you under applicable law.
10. Contact information
For privacy questions, rights requests or concerns, contact Alba & Ash Decorating at [email protected], by telephone on +44 (0) 1234 567 890, or by post at 123 High Street, London, XX1 1XX, United Kingdom. Please give enough detail for us to identify your request and respond appropriately.